Moorland View Farm Policy Statements
TERMS AND CONDITIONS
We reserve the right to charge the credit card on file a £250 fee to cover the cost of deep cleaning and/or replacing room items if it is determined that a guest has violated the no smoking policy.
Please note that over occupation of the B&B rooms or cottages will invalidate any agreement and result in the accommodation offer being revoked.
Guests will be charged the full price for no-shows and cancellations within fourteen days of the arrival date.
We are committed to ensuring that your privacy is protected.
This Policy defines how we use and protect Data collected by us in relation to your use of the Web Site and any Services or Systems provided therein.
Data is collected and stored in compliance with the EU General Data Protection Regulation (GDPR) and, unless we are obliged by law to do so, your Data will not be disclosed to third parties.
WHAT WE COLLECT
We collect only such Data as is necessary to provide you with the best possible service.
If you contact us we will collect your name and contact details including your postal address, email address and contact telephone number.
If you make a booking with us we will collect Data necessary to confirm the details of your booking including number, name and age of all guests.
When you reserve a room we will require credit card details which we use to charge for the room and any other incurred fees.
WHY DO WE COLLECT THE DATA
We collect statistics about your use of our website via Cookies to enable us to refine our service offering e.g. by removing pages which are rarely visited and adding further detail to pages which are more frequently visited by users.
We request Data from you to enable us to respond to a request from you for information, to enable us to complete a booking as requested by you and, occasionally, send you promotional emails about special offers or other information which we think you may find interesting.
YOUR DATA RIGHTS
You have the right to request details of the personal Data we hold about you (please use the Contact Us facility to raise your request and we will respond with a full list of any Data we hold about you).
You have the right to withdraw your consent for us to retain your Data at any point. Upon receipt of your instruction we will delete your Data after 180 days (the 180 day retention period is to enable us to respond to any Court authorised request from government or law enforcement officials for its disclosure).
You have the right to lodge a complaint regarding our collection, retention or use of your Data with the UK Information Commissioners Office (ICO).
We are committed to ensuring that your Data is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.